General Terms & Conditions of Sale

Maria Teresa Jorge / Pickmyhero makes personalized books for children based on the name of a child. Each Pickmyhero book is made to order specifically with the name and physical characteristics of the child chosen by the customer. This Site is owned and operated by Maria Teresa Jorge / Pickmyhero ("We" or "Pickmyhero").

If you wish to contact us about any subject or content of the Site, please do so by email to:

Site Owner: Maria Teresa Jorge
Company: Maria Teresa Jorge
TAX number: 141 131 942
Address: Avenida Marginal, 9348 - 1E / 2750-427 Cascais / Portugal
Contact Email:
Phone contact: (+351)919 090 560

Acceptance of General Terms and Conditions 
1. Trade policy

1.1 The "seller" Maria Teresa Jorge/Pick my Hero sells products on the website, and the services of "ecommerce" are available exclusively to end users / "consumers".

1.2 The "Consumer" is the individual who acts/buys outside his or her business or profession. If you are not a "consumer" we ask you not to make purchases on the online site

1.3 Maria Teresa Jorge/Pick my Hero reserves the right not to process received orders from users who are not "Consumers" or those who do not agree with the General Conditions of Sale of the seller Maria Teresa Jorge/Pick my Hero.

1.4 These general terms and conditions of sale exclusively govern the offer, transmission and acceptance of orders placed on www.pickmyhero between consumers of Maria Teresa Jorge/Pick my Hero's online store at www.pickmyhero and the seller.

1.5 The "Consumer" shall provide the "Seller" with an e-mail address, or data relating to another form of contact, that is correct and complete and accepts that the "Seller" may contact him using this data if he deems it necessary.

2. How to order

2.1 To order at it is necessary that the user has an email account and that his browser is configured to accept cookies and pop-ups, in order to allow the full navigability conditions of the online store Maria Teresa Jorge / Pick my Hero.

Ordering at www.pickmyhero is easy:

  1. Find the products you want to purchase;
  2. Customize your product/s with the child's name and child’s drawing that most closely resembles the child;
  3. Choose the type of book cover preferred;
  4. Double check and Confirm the spelling of the child's name and the dedication;
  5. Add the selected products to the Cart;
  6. Finalize the purchase;
  7. Select the payment option;
  8. Review your order;
  9. Make the payment and confirm the order;
  10. You will receive an order confirmation by e-mail;

Your order is confirmed when you select the "Confirm Payment" button at the end of the purchase process.

An order confirmation is sent to your email. We suggest that you print or download this copy for future reference.

We reserve the right not to accept your order or cancel it even after automatic confirmation of the order.

By submitting the order form, you are accepting the general conditions of purchase, as well as other conditions existing in, through links, including the general conditions and terms of use.

The seller may not process orders that do not have sufficient guarantee of payment; when orders are incomplete or incorrect, or the products ordered are no longer available. In the above cases, we will inform you by e-mail that the sales contract has not been made and that the seller has not proceeded with the sale, specifying the reasons for this.

If the products presented on the online store are no longer available at the time of your last access or when the seller receives the order, the seller must inform the customer of the unavailability of the said product, within 30 days of receiving the order. If an order and the payment is placed and the products are no longer available, the seller will return the money paid for the unavailable items.

2.2 Right not to accept the order or cancel the purchase

Maria Teresa Jorge/Pick my Hero reserves the right to refuse any order for any reason. We also reserve the right to cancel any purchase (even if it has already been accepted by us), (among others) in the following situations, free from liability for any damages or costs:

  1. The product is no longer available/in stock (payments will be returned);
  2. Billing information is not correct or verifiable;
  3. The order is flagged by our Security Systems as an incorrect order or an order susceptible to fraud;
  4. The transfer for payment of the order was not received by us within 5 days of the acceptance of your order;
  5. If we think you're under 16;
  6. If we think you're a reseller;
  7. It is not possible to deliver to the address provided.

2.3 Data verification

After receiving the order we can verify it before printing it.

These verifications may include address verification, credibility, and fraud verification. For fraud verification, we perform partially automated checks on all orders to filter out unusual, suspicious, or fraud-susceptible transactions. Suspicions of fraud will be investigated and, if necessary, prosecuted. Confirming your request means that you agree to these conditions.

3. Guarantees and Indication of product price

3.1 Payment Methods

You can find the payment methods available on our website. We do not accept any payment method other than those mentioned. Please do not try to pay by any other means other than the specified. If you do so, we cannot be held responsible for the loss of payment or any other damages that may arise.

3.2 Payment processing

If you pay by Credit Card we will deduct the amount due in your account as soon as your order leaves our warehouse. In the case of credit card payment, all details (e.g. card number or expiration date) will be sent by encrypted protocol to the company that provides the remote electronic payment services, without third parties being able to access the information transmitted.

This information will not be used by Maria Teresa Jorge/Pick my Hero except to perform the necessary procedures for the purchase or return payment, in case of return, in accordance with the exercise of the right of return or for communication, to the police, of cases of fraud.

The purchase price and shipping costs of the products, as indicated on the order form, will be charged to the credit card account when the purchase is accepted.

4. Order security

4.1 store uses the most robust security technology among the encryption platforms available.

Your payment information will be encrypted from the moment you sign in, until your transaction is processed and will not be stored on a public server. Although we use encryption software, the security of information and payments transmitted over the Internet or via email cannot be guaranteed.

Maria Teresa Jorge/Pick my Hero cannot be held responsible for any damage suffered as a result of the use of electronic means of communication including but not limited to recurring damage from failures or delays in the delivery of electronic communications, interceptions or manipulations of electronic communications by third parties or computer programs used for communications or transmissions of viruses.

Payments can only be processed if the information to be used for billing can be verified.

5. Property reservation

Maria Teresa Jorge/Pick my Hero owns the company's products until she has received full payment for all these products.

6. Prices

6.1 The price of the products displayed on the website includes Value Added Tax (VAT) on the European Community Countries. Shipping fees are applied per order. The exact price of the shipping fee will depend on the country where your order will be delivered. For additional information on country shipping fees please refer to our FAQ section on the website.

6.2 All prices are quoted in euros. Please note that changing delivery country may have influence on the total price due to shipping costs.

6.3 Your total price

The total price specified on the final checkout menu includes VAT and shipping costs. Prices are quoted at the time of order confirmation, which you can print or download for future use. Please pay only the exact amount specified on the order confirmation and in a single payment.

6.4 Price changes

The prices of the products displayed on the website are subject to change. Maria Teresa Jorge/Pick my Hero reserves the right to change prices without notice. The prices displayed at the time of purchase are the prices applied to that purchase.

6.5 Price errors

Please note that even though the site is updated with extreme attention it is possible that the price information on the site contains an error. Maria Teresa Jorge/Pick my Hero does not commit to the offer and reserves the right to cancel your order in case such an error occurs.

7. Quality and warranty

Maria Teresa Jorge/Pick my Hero does not sell second-hand products, defective or of lower quality than the standards of those on the market. The main features of each product are found on each product page. seeks to show and describe as accurately as possible the colours of the Products that are shown on the Site, but we do not commit to give any guarantee that the colours provided will correspond exactly to those displayed on the Customer's monitor or mobile device.

8. Shipping and delivery

8.1 Delivery: where and when

We deliver the products from Monday to Friday. We do not ship on weekends and holidays. We can only fulfill the delivery of an order if the delivery address is a home or office located in one of the countries mentioned in the list of countries available in the Delivery menu.

The normal method of delivery (unless otherwise agreed) will be Tracked mail (with a tracking number).

To receive the order it is necessary to ensure that someone is at the address. This service does not include scheduling or scheduling option, so the delivery of the order will be made without prior contact by the carrier. We do not guarantee this period in the periods of promotions and Christmas. A delivery is considered made or a product is considered delivered with the signature of the delivery receipt at the agreed address.

8.2 Delivery Times

Maria Teresa Jorge/Pick my Hero shall not be liable for non-compliance, or default of any obligation due to an event of major force, that is, to an event, act or omission, outside its reasonable control (Major Force Event - which comprises any event, act or omission, outside the reasonable control of the "Seller").

We aim to deliver within the estimated time. As a rule, we always do this way, but we cannot guarantee timely delivery.

8.3 Partial deliveries

Whenever possible we will try to deliver everything in just one shipment, when to the same address. However, we reserve the right to divide the order. If we divide the order, the customer will be notified by e-mail of all the tracking numbers, using the email address provided by the customer at the time of purchase.

8.4 Inspection at the time of delivery

At the time of delivery, the customer should inspect the package in order to check for any damage. If you find that the products are damaged, the customer should not accept the delivery of the order, which will be returned. Maria Teresa Jorge/Pick my Hero will refund the amounts paid for the order and transport as soon as the products are received in our warehouse and we complete the return process.

Any claim of non-receipt of an order must be made within a maximum of 30 days from the date of placing the order. At the end of this period, Maria Teresa Jorge/Pick my Hero cannot be held responsible for the loss of the products purchased.

9. Shipping fees

9.1 Shipping fees apply for each order. The exact price of each shipment depends on the weight of the total products and country of delivery and will be mentioned before you check out and on your invoice.

10. Returns and cancellations

10.1 Considering that the Product sold under these Terms and Conditions is clearly a customized tailor made book, the Customer is not entitled to return the product purchased, under Art 17(1)c) – Portuguese law.

10.2 Cancellation of order before shipment

Orders for customized products cannot be cancelled before shipping, as the customization process is already in progress, as it starts immediately after receiving the order.

10.3 Return of defective products

If the product is in non-compliance with the contract, the Customer shall inform Pickmyhero of the choice of one of the following options: (i) replacement, (ii) appropriate price reduction, or (iii) contract resolution, unless this is impossible or disproportionate. Refund of the Product will be free of charge to the Customer.

It shall be considered as a disproportionate form of repair, one that implies disproportionate cost for Pickmyhero, considering the value that the Product would have if there was no lack of conformity and the importance of the lack of conformity.

Pickmyhero resends a new product, provided that it is proven that the defects in the Product were caused solely by manufacturing and are not due to irregular use of the Product by the Customer, and provided that the product is delivered to Pickmyhero.

10.4 Return information

If your return is justified by the existence of a defect or non-compliance with the products ordered, Maria Teresa Jorge / Pick my Hero will bear the costs of sending and returning.

10.5 Refunds will be made based on the payment method. The customer will receive a refund after the product(s) has been returned and processed."

11. Customer support

11.1 For additional information, you can contact the seller via email

12. Conditions applicable to Promotional Codes (promotions)

12.1 When used in accordance with the established rules, a promotion code enables the user to enjoy a promotion/discount relating to the purchase of a specific product or for a set of products, during the period indicated/associated with the promotional code/promotional campaign.

12.2 Promotional codes may only be used for online purchases made on the website. You may not sell, exchange or donation of a promotional code. The customer who has a promotional code may not upload or make available on any website or other public form of offer, donation, sale or exchange. The use of promotional codes for commercial purposes is not permitted.

12.3 The promotion code is connected with the Maria Teresa Jorge/Pick my Hero brand. The use of the promotional code in connection with another brand, company or name is not permitted. It is also not permitted to use the promotional code in an illegal, abusive or disrespectful manner, nor in any other way that may damage the reputation of Maria Teresa Jorge/Pick my Hero.

12.4 The use of a promotional codes regards only one order. Promotional codes are not cumulative with any other promotions or special offers,

12.5 Promotion codes may not be exchanged for cash.

12.6 Maria Teresa Jorge/Pick my Hero has no obligation to reissue or refund promotional codes.

13. Availability

Pickmyhero may review, discontinue or modify products or services at any time without prior notice and products may become unavailable without notice.

In the event of unavailability of the ordered Product, Pickmyhero reserves the right to provide the Customer with a product of equivalent price and quality as the ordered product. If the Customer prefers to opt out of the contract, Pickmyhero is responsible for reimbursing the Customer of the amount paid, within a maximum of thirty (30) days, from the day following the conclusion of the contract.

14. Validity of the promotion

The site's offers and promotions are valid only for the time displayed on the site. Maria Teresa Jorge/Pick my Hero is not bound by any offer if there are errors or misconceptions of spelling, prices or others in the information on the site. Maria Teresa Jorge/Pick my Hero reserves the right to cancel any purchase and sale concluded under such errors.

15. Responsibility

15.1 Maria Teresa Jorge/Pick my Hero will only be liable for damages suffered by the customer in the event that such damages result from violations attributable to the contractual obligations of Maria Teresa Jorge/Pick my Hero to the client, or in the event that the liability of Maria Teresa Jorge/Pick my Hero results from the applicable legal right.

15.2 If the customer has suffered damage related to the activity of the website, the liability of Maria Teresa Jorge/Pick my Hero will be limited to:

  1. Damage to Maria Teresa Jorge/Pick my Hero products;
  2. Reasonable and probable costs incurred by the customer to find the cause and amount of compensation attributable to the damage;
  3. The maximum refund of the above-mentioned compensation shall be (if applicable) the price of the products concerned.

15.3 Maria Teresa Jorge/Pick my Hero cannot be held responsible for damages suffered by third parties resulting from the use of any of our products. Maria Teresa Jorge/Pick my Hero cannot be held responsible for the damages suffered by the customer as a result of misuse of our products.

15.4 Maria Teresa Jorge/Pick my Hero is not responsible for damages that are the result of incorrect information on the website.

15.5 In the event that the customer suffers damages that are the result of gross negligence or misconduct on the part of Maria Teresa Jorge/Pick my Hero, none of the limitations contained in this article shall apply.

16. Applicable law

These general conditions and all disputes arising in connection with these general conditions, including their validity, use of the website or any purchase thereof shall be governed by the Portuguese Law.

17. Amendment of the Terms & Conditions

Maria Teresa Jorge/Pick my Hero has the right to change these Terms & Conditions at any time. The customer is subject to the principles and terms in force at the date of his/her order unless the law or competent authority imposes any change thereto.

18. Information on the website

Although Maria Teresa Jorge/Pick my Hero site is taken care of, information, texts, graphic documents, movies, music and/or other services may contain errors or be incomplete or incorrect.

Maria Teresa Jorge/Pick my Hero cannot be held responsible for any damages resulting from the use (or inability to use) of the site, including damage caused by viruses or any inaccuracy or imperfection of the information, unless such damage is the result of intent or negligence on the part of Maria Teresa Jorge/Pick my Hero.

19. Trademarks and copyrights of the website

All titles, books and products purchased on the Pickmyhero Website are protected by copyright. The copyright is owned by Maria Teresa Jorge/ Pickmyhero, as well as illustrators, graphic designers, authors and other people who do their work. Its content may not be reproduced or used in any form, in whole or in part without the written permission of Pickmyhero / Maria Teresa Jorge. The legal limits of copyright, especially for own use and/or service under certain conditions, are reserved.

The Customer acknowledges and accepts that all trademarks, trade names or logos, as well as any other intellectual property rights in the content and/or any other elements on the Site belong exclusively to Maria Teresa Jorge/ Pickmyhero. By no means does access to the Site imply a waiver, license or total or partial transfer of such rights, except as expressly indicated otherwise. The general conditions do not give Customers the right to use, alter, exploit, reproduce, distribute or communicate the site and /or its content that is not expressly provided for in this document. Any other use or exploitation of any rights shall be subject to prior and express authorization granted specifically for this purpose by Pickmyhero.

The contents, texts, photographs, drawings, logos, images, computer programs, source codes and, in general, any intellectual creation on this Site, as well as the Site itself as a multimedia artistic work, are protected by copyright and intellectual property legislation. Pickmyhero owns the elements that make up the graphic design of its Site, menus, navigation buttons, HTML code, text, images, textures, graphics as well as having the corresponding authorization to use such elements. The content provided on the Site may not be reproduced in whole or in part, or transmitted or recorded by any information retrieval system, in any form or by any means, unless with the prior written permission of the owner.

It is also prohibited to remove, ignore or manipulate pickmyhero's copyright or any other notices, as well as technical protection devices or any information/protection mechanisms that may have the contents. The Client undertakes to respect the above rights and avoid any action that may damage, in any way, having pickmyhero the right to exercise any means or corresponding legal actions to defend its legitimate intellectual property rights.

The Site Content may only be used for non-commercial purposes and may not be reproduced, modified, copied, altered, distributed, framed, republished, displayed, transmitted or sold, in any form or by any means, in whole or in part. You may not remove any copyright or other property notices contained in the Site Content.

20. Testimonies

The testimonials posted on our Site are meant to share positive experiences. It is moderated to ensure accuracy and authenticity. The published testimonies are genuine and are not edited or altered by Pickmyhero / Maria Teresa Jorge. Pickmyhero reserves the right to publish or remove any testimonial.

If you post your testimonial on the Pickmyhero Website, the company will be permitted to reprint or use your testimonial.

The Client also undertakes that:

(1) The testimony was published by the Client and no other person has published the testimony.
(2) Pickmyhero reserves the right to reprint or use customer's testimony at its discretion and without compensation;
(3) Pickmyhero may use customer's testimony with or without any name or pseudonym;
(4) The right to use Pickmyhero's testimony is perpetual;
(5) Pickmyhero may use the testimony at local, national or global level, and on any social network, information or communication platform (including Internet advertising) currently in use or subsequently developed. In addition to your name or pseudonym, your personal contact details will not be disclosed.

21. Alternative dispute resolution

Alternative dispute resolution is the possibility that all consumers have at their disposal to appeal to official entities to assist them in resolving, or guiding some conflict. The Online Dispute Resolution website is an official website run by the European Commission dedicated to helping consumers and traders resolve their disputes outside judicial court.

Customers who are defined as consumers by Law 144/2015 and who have concluded contracts for the purchase and sale and/or provision of services have the right to use official entities to assist them in resolving any conflict that has as its object such contracts, without prejudice to the judicial courts. The updated list of Alternative Dispute Resolution entities available pursuant to Article 17 of Law No. 144/2015 of 08 September are listed on the Consumer Portal, accessible via the website.

For more information you can also consult Law 144/2015.

Further more, please be informed that, in case of disputes arising from online purchases, you can use a resolution system, called the "ODR Platform - Online Dispute Resolution / RLL", created by the EU.

You can also contact one of the centres designated below.

Entities for Alternative Dispute Resolution

If the user/client wishes to use information or materials from PickmyHero’s site, please obtain prior written permission granted by Maria Teresa Jorge/Pick my Hero.

Address: Avenida Marginal, 9348 - 1E, 2750-427 Cascais, Portugal
Tax number: 141131942

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What our customers say

Colette B. - France

I just received the book it's super cute and the story is sweet for the little ones. I love it!

F.B. - France

This book is to read to my Year 2 students. Beautiful watercolour illustrations and very sweet story. I recommend it to my fellow teachers and mums.

F.B. France - Teacher

V. D. - France

My daughter loves her book, specially to be the hero of the story!

C.T. - UK

A unique book, a treasure my daughter will keep forever!

Miguel Santos - Portugal

Encomendei online de Portugal para o meu sobrinho que vive na Noruega. O livro chegou em poucos dias e ele adorou! Obrigado

Jane Francis - UK

pickmyhero makes it happen! Thank you.

Isabelle Guillot - France

Loved the story, loved the book. A happy day for my children.

Maria Monteiro - Portugal

A great experience in your website, a great adventure reading your book! Loved it.

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